Pulse 8.5 formulas and functions

Where is the documentation which explains the Pulse 8.5 use of formulas? I see reference in the documentation for G.GetAgentNonVoiceStatus(), G.GetStatusDuration(), etc. but seen no explanation for these functions in the Pulse documentation or CC Pulse documentatino. Thanks.

April 28, 2015
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Best Answer chosen by Jim Black

Docebo Integration (Genesys)
Mohit,

Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions

Thanks,
Roger

October 16, 2015
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Docebo Integration (Genesys)
Jim,

Please try looking on our docs site here:
http://docs.genesys.com/Documentation/EZP/latest/User/RealTimeFunctions

Thanks,
Roger Farr
Genesys Customer Care

May 4, 2015
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Mohit Goel
Hello Roger,

I am unable to get through the link provided. Can you please provide me another link to access the functionality.

Regards,
Mohit

October 15, 2015
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Docebo Integration (Genesys)
Mohit,

Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions

Thanks,
Roger

This was selected as the best answer

Mohammed Adel
Thanks Roger for your help , i have an issue with getting Mod of a percentage value.

i need to calcuate the custom SLA formula as per follwoing but display of output like = 98.18181818181 but it should 98.2%

how to do this ?

if ((Data.Entered.Value - Data.Abanoned_less_20sec.Value) != 0)
Result = 100 * (Data.Answered.Value / (Data.Entered.Value - Data.Abanoned_less_20sec.Value));