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Genesys Cloud Fundamentals
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The Gartner Voice of the Customer for Enterprise Conversational AI Platforms report is live and Genesys has been named a Strong Performer, trusted by 94% of peer reviewers. ⭐ “Genesys technology enhances CX and EX, delivered with intense focus on customer needs️." – Verified user 🗞️ Access the full report for the complete breakdown: https://gsys.cx/4fqTXhD
📣 NEWS: Genesys has been recognized as a 𝙇𝙚𝙖𝙙𝙚𝙧 in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment report. “A broad set of capabilities can make it a good choice for deriving conversational insights and key business metrics to support AI-powered contact centers in a variety of industries, as well as front-office use cases such as sales and marketing.” We believe it reaffirms our position as a trusted partner for organizations leveraging #AI to create personalized experiences for customers and employees alike. #CX 🗞️ Access the excerpt: https://gsys.cx/49KzPWC
Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓
For a decade Genesys has been recognized as a Leader by Gartner 💪 Our SVP of Product Marketing, David Norrie, explains why he believes our placement in the 2024 Gartner® Magic Quadrant™ for CCaaS demonstrates our commitment to delivering exceptional value and seamless, personalized experiences. Get the report to see why we were recognized 📑 https://gsys.cx/41i7cOn #CCaaS
How did the City of Clearwater Government achieve over 100% improvement in call answer rates and zero staff turnover? By upgrading to Genesys Cloud. Set among Florida’s Tampa Bay, the city’s Utility Customer Service Division has seen remarkable gains in performance metrics, with answer rates soaring from 47% to as high as 98% within just two weeks of implementation. “Before modernizing our systems, more than half of our callers were frustrated that they were dropping before ever getting help,” said Amy Sessions, customer service division manager at the City of Clearwater. “With the addition of Genesys Cloud, abandoned calls have nearly disappeared, creating a more positive experience for our customers and an empowering environment for our team. The record call volumes during Hurricanes Helene and Milton proved how essential these improvements were in managing crises smoothly and effectively, helping address issues before they impacted service quality.” Learn more: https://gsys.cx/4eCmVuv
The 2024 Gartner®️ Critical Capabilities for Contact Center as a Service report is out, and Genesys ranks #1 in 3 of 5 Use Cases! 🌎 Global Contact Center Use Case 🏃♀️➡️ Agile Contact Center Use Case 📲 Customer Engagement Use Case We believe this recognition validates our commitment to delivering outstanding #CCaaS solutions that empower businesses to excel in #customerexperience. See how we’re positioned for CCaaS Use Cases. 📑 https://gsys.cx/40C0QJ5 #CX
Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for execution 💪 “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier Jouve, Chief Product Officer, Genesys See how Genesys is evaluated as a Leader: https://gsys.cx/3A8Ospv #GartnerMagicQuadrant #CCaaS #CX