Genesys | My Support

Contact Us

Please select your product to display the appropriate Customer Care regional phone numbers.

PureCloud customers and partners should visit the PureCloud Resource Center and explore available education courses and webinars to learn about PureCloud features, support apps, and billing information. If you are a PureCloud user and would like to open a case or view the status of a case, please return to the My Support login page and sign in. If you need information on how to use My Support including opening and managing cases, please reference the My Support Info Guide PureCloud.

Please use these regional phone numbers to reach the Customer Care analysts for PureCloud. PureCloud phone support is for Severity 1 issues (emergencies) only.

See Before You Contact PureCloud Customer Care for the information you must have before opening a Support Case.

System outages should be reported using these numbers 24x7.

North America (USA & Canada)

International

+1-506-674-6767

Toll-free, N. America only

+1-888-369-5555

Europe, Middle East, Africa

International

+44 (0) 127-645-7002

Asia Pacific

International

+61-7-3368-6868

Toll-free, India only

+000-800-100-7136

Japan only

+81-3-5989-1106

Toll-free, Malaysia only

+1-800-814-472

Latin America

International

+55-11-3958-3867

Toll-free, Argentina only

+800-444-8420

Toll-free, Brazil only

+08-00-8911-865

Toll-free, Chile only

1-230-0201172

Toll-free, Columbia only

018005183954

Toll-free, Ecuador only

1-800-000-272

Toll-free, Mexico only

1-800-112-2660

Toll-free, Panama only

00800226-8420

Toll-free, Paraguay only

009800110097

Toll-free, Peru only

080077301

Toll-free, Puerto Rico only

18557078420

Toll-free, Uruguay only

00040190763

Toll-free, Venezuela only

08001362031

Information

Please visit PureCloud Customer Care for additional support information and to access the PureCloud Resource Center.

Email is for case follow-up or to report My Support login problems. Do not open new Support Cases or report admin issues using email; please submit new Support and Admin Cases through My Support.

PureConnect Support is available 24x7x365 for all support inquires and case priorities. Please use the following phone numbers to reach the Customer Care engineers for PureConnect.

North America

United States

+1-866-353-6402
+1-317-715-8600

+1-866-396-2599
+1-904-680-7100

Collector

+1-866-329-6962

Decisions


Latin America - Standard Business Hours Apply

Brazil (Portuguese)

+55-11-3882-0338

Colombia (Spanish)

+57 (1) 744-7022

United States (Spanish)

+1-317-957-1485


EMEA

Germany

+49 6995 1066 112

Netherlands

+31 2065 00 001

Saudi Arabia

+966 1125 029 98

South Africa

+27 8774 009 11

United Kingdom

+44 1276 457 222


APAC

Australia

1 800 503 304
+61 2891 848 88

Japan (English)

+81 3598 913 02

Japan (Japanese)

+81 3598 913 03

Standard Business Hours Apply

Malaysia

+60 3277 63 300

New Zealand

+64 800 2520 20

Information

Please visit the PureConnect Resource Center for additional information.

Please use these regional phone numbers to reach the Customer Care analysts for PureEngage.

North America (USA & Canada)

International

+1-506-674-6767

Toll-free, N. America only

+1-888-369-5555

Europe, Middle East, Africa

International

+44 (0) 127-645-7002

Asia Pacific

International

+61-7-3368-6868

Toll-free, India only

+000-800-100-7136

Japan only

+81-3-5989-1450

Japan; critical issues only

+81-3-5989-1135

Toll-free, Malaysia only

+1-800-814-472

Korea only

+82-80-822-1466

Latin America

International

+55-11-3958-3867

Toll-free, Argentina only

+800-444-8420

Toll-free, Brazil only

+08-00-8911-865

Toll-free, Chile only

1-230-0201172

Toll-free, Columbia only

018005183954

Toll-free, Ecuador only

1-800-000-272

Toll-free, Mexico only

1-800-112-2660

Toll-free, Panama only

00800226-8420

Toll-free, Paraguay only

009800110097

Toll-free, Peru only

080077301

Toll-free, Puerto Rico only

18557078420

Toll-free, Uruguay only

00040190763

Toll-free, Venezuela only

08001362031

Information

PureEngage On-Premises customers and partners will be asked to provide their personal PIN. To locate your PIN, login to My Support and click the drop down arrow by your username, select ‘Manage Profile’ then ‘My Profile’.

Email is for case follow-up or to report My Support login problems. Do not open new Support Cases or report admin issues using email; please submit new Support and Admin Cases through My Support.