For any support case escalations where impact and urgency has reached critical levels and the case has not received the level of attention desired, you may reach our global case escalation management channel for assistance at PureConnectCCManagementAttention@genesys.com.
Please note that this distribution channel is only monitored during normal business hours from Monday to Friday and exclude weekends and public holidays. For any urgent issues or requests, please contact us on any of our Support IVR numbers posted.
To expedite the request and to enable us to serve appropriately, It is important to note that the following minimum information must be provided:
Subject: Customer Name - Case No. - Description
Escalation Reason (Impact/Urgency):
Thank you for your attention and consideration. We will endeavour to respond to your request as soon as possible.