Genesys : Contact Us

Contact Us

Please use the appropriate table below to reach the Customer Care analysts with experience on the Genesys products you use. On-Premises customers and partners will be asked to provide their personal PIN. To locate your PIN, login to
My Support and from the Home page, click the Contact Information link under My Profile at the top left.

PureCloud Customers, Please visit our PureCloud Phone Support page.

PureConnect Customers (formerly known as Customer Interaction Center - CIC and CaaS from Interactive Intelligence), please call PureConnect Customer Care at 1-866-353-6402 or 1-317-715-8600. PureConnect users can also log in to the PureConnect Support Portal for assistance.

  • North America (USA & Canada)

    +1-506-674-6767 (international)

    +1-888-369-5555 (toll-free, N. America only)

  • Europe, Middle East, Africa

    +44 (0) 127-645-7002 (international)

  • Asia Pacific

    +61-7-3368-6868 (international)

    +000-800-100-7136 (toll-free, India only)

    +81-3-5989-1450 (Japan only)

    +81-3-5989-1135 (Japan after hours; critical issues only)

    +1-800-814-472 (toll-free, Malaysia only)

  • Latin America

    +55-11-3958-3867 (international)

    8004448420 (toll-free, Argentina only)

    +08-00-8911-866 (toll-free, Brazil only)

    12300201172 (toll-free, Chile only)

    018005183954 (toll-free, Colombia only)

    1800000272 (toll-free, Ecuador only)

    18001122660 (toll-free, Mexico only)

    008002268420 (toll-free, Panama only)

    009800110097 (toll-free, Paraguay only)

    080077301 (toll-free, Peru only)

    18557078420 (toll-free, Puerto Rico only)

    00040190763 (toll-free, Uruguay only)

    08001362031 (toll-free, Venezuela only)


Email is for Case follow-up or to report My Support login problems. For open Cases, please include the Case # in the Subject line (for example: Case # 1234567890). Do not open new Support Cases or report admin issues using email; please submit new Support and Admin Cases through My Support.