Genesys | My Support

Contact Us

Please use these regional phone numbers to reach the Customer Care analysts.


North America (USA & Canada)

Toll-free, N. America

+1-888-369-5555

United States

+1-317-715-8600

Collector

+1-866-396-2599

+1-317-715-8448

Europe, Middle East, Africa

International

+44 (0) 127-645-7002

Netherlands

+31(0) 206-500-001

Saudi Arabia

+966 (0) 112-502-998


Asia Pacific

International

+63-2-8864-3333

Australia

+61-7-3368-6868

Toll-free, India

+000-800-100-7136

Japan (Japanese)

+81-3-5989-1450

Toll-free, Malaysia

+1-800-814-472

Korea (Korean)

+82-80-822-1466

New Zealand

+64-9-950-8476


Latin America

International

+55-11-4040-4849

Brazil (Portuguese)

+55-11-3882-0338

Toll-free, Columbia

018005183954

Toll-free, Ecuador

1-800-000-272

Toll-free, Mexico

1-800-112-2660

Toll-free, Panama

00800226-8420

Toll-free, Peru

080077301

Information

All customers and partners will be asked to provide their personal PIN. To locate your PIN, login to My Support and click the drop down arrow by your username, select ‘Manage Profile’ then ‘My Profile’.

GenesysCloud customers and partners should visit the GenesysCloud Resource Center and explore available education courses and webinars to learn about GenesysCloud features, support apps, and billing information. If you are a GenesysCloud user and would like to open a case or view the status of a case, please return to the My Support login page and sign in. If you need information on how to use My Support including opening and managing cases, please reference the My Support Info Guide GenesysCloud.

Please visit the PureConnect Resource Center for additional information.

Email is for case follow-up or to report My Support login problems. Do not open new Support Cases or report admin issues using email; please submit new Support and Admin Cases through My Support or E-Mail customercare@genesys.com