in the calls of an agent when they are finished and then select a disposition code is not updated in the table, this can be remedied at the configuration level
Check agent wrap time configure in person object, also check stale_clean_timeout in OCS application. Agent should dispose call within defined threshold, Please let me know in which table you are trying to update disposition code is it in G_CUSTOM_DATA_S table in icon then you need to check icon configuration for custom-states
All
the settings are correct, the problem occurs when the call is no longer active and they want to rate the call.