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CERTIFICATIONS
AWARDS
G-FORCE SPONSORSHIP
Integration Services & Technologies
Partner Tier : Gold
Partner Type : Value Added Reseller (VAR)
About Integration Services & Technologies
IST is the leading system integrator in the Middle East, specializing in communication technology for the banking and telecommunication sector to meet the growing demands of their customer’s. With expertise in personalized automated self services, contact center monitoring, IST leads the way in imple- meeting innovative technology that reduces operating costs and at the same time providing opportunities for its customer’s to increased revenue.
Supporting over 15,000 IVR ports and agents, IST’s solutions process over a million phone calls per day. Uniquely positioned with development facilities in Australia, Saudi Arabia and Egypt, IST provides a technology vision that ensures it’s customers expand their competitive edge.
Company Specialization
IST Specializes in Contact Center Services aimed to
reduce cost, improve operational performance, provide exceptional customer experience to the next generation, protecting your current investment (can be served through Work force distribution), unified agent desktop, backend integration, voice biometrics, contact center deployment, and voice recording.
We can reach customer endpoints through web Chat, Mobil apps, social media, instant messaging, email/SMS, virtual IVR. With this IST can achieve customer experience to reach objectives by integrating applications from customer touch points to the back office in to one single point in the contact center.
Integration Services & Technologies
Phone :
+2 02 22669200
Website :
www.istnetworks.com
Country :
Saudi Arabia, Egypt, Bahrain, United Kingdom, Turkey, Utd.Arab.Emir.
Certification Code
Certification Name
Count
GCP8-ESV
Genesys Certified e-Services 8 Consultant
1
GCP8-GIR
Genesys Certified Interaction Recording 8.5 Consultant
1
GCP8-IWD
Genesys Certified iWD8.5 Consultant - For G-Force Only
2
GCP8-SIP
Genesys Certified SIP Server 8 Consultant
1
GCPS8-CORE
Genesys Certified CORE 8 Presales
1
2015 - Middle East New Logo Award
2014 - Middle East Best Innovation Partner
2015 - G-Summit Dubai Gold Sponsor
2015 - G-Summit Turkey Gold Sponsor
2016 - G-Summit Gold Sponsor
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