Skip to main content
Genesys Partner Network
Activation File Management
Partner Tier : Silver
Partner Type : Value Added Reseller (VAR);Global strategic Alliance
For the past century, IBM has helped clients deliver increased value by combining forward thinking business insight, research and industry experience with the latest interconnected technologies. IBM Smarter Commerce software, middleware and technology platforms complement the leading customer interaction software from Genesys to increase customer satisfaction, agent productivity, operational efficiency and revenues. In addition, the broad expertise of IBM Global Services along with a unique Contact Center Optimization Methodology complements the domain expertise of Genesys, reducing risk and time to benefit.
Together IBM and Genesys offer proven customer service innovation solutions that enable enterprises and governments to deliver service through the preferred channel; phone, e-mail, web SMS or fax.These flexible solutions integrate with existing systems to provide real-time personalization, natural language voice, speaker verification, outbound communication, workforce management and business process management.
1 New Orchard Road
Armonk, NY 10504-1722
Canada, United States, Australia, Czech Republic, Egypt, France, Germany, India, Israel, Japan, Netherlands, Russian Fed., Spain, Sweden, United Kingdom, China, Portugal, Utd.Arab.Emir., Saudi Arabia, Brazil
2016 - Global Most Valuable Partner
2015 - Middle East Most Innovative Partner
2014 - MIddle East Highest Revenue Achiever
2013 - Middle East Partner of the Year
2016 - G-Force Miami Platinum Sponsor
2015 - G-Force Miami Platinum Sponsor
2015 - G-Summit Dubai Platinum Sponsor
2015 - G-Summit Istanbul Platinum Sponsor
2014 - G-Force Melbourne Silver Sponsor
2014 - G-Force London Bronze Sponsor
2014 - G-Force New Orleans Bronze Sponsor
2013 - G-Force Vienna Bronze Sponsor
Copyright © 2000-2019 salesforce.com, inc. All rights reserved.