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Genesys Partner Network
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Partner Tier : Silver
Partner Type : Value Added Reseller (VAR);Global strategic Alliance

About IBM

For the past century, IBM has helped clients deliver increased value by combining forward thinking business insight, research and industry experience with the latest interconnected technologies. IBM Smarter Commerce software, middleware and technology platforms complement the leading customer interaction software from Genesys to increase customer satisfaction, agent productivity, operational efficiency and revenues. In addition, the broad expertise of IBM Global Services along with a unique Contact Center Optimization Methodology complements the domain expertise of Genesys, reducing risk and time to benefit.

Company Specialization

Together IBM and Genesys offer proven customer service innovation solutions that enable enterprises and governments to deliver service through the preferred channel; phone, e-mail, web SMS or fax.These flexible solutions integrate with existing systems to provide real-time personalization, natural language voice, speaker verification, outbound communication, workforce management and business process management.


1 New Orchard Road
Armonk, NY 10504-1722

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Country : Canada, United States, Australia, Czech Republic, Egypt, France, Germany, India, Israel, Japan, Netherlands, Russian Fed., Spain, Sweden, United Kingdom, China, Portugal, Utd.Arab.Emir., Saudi Arabia, Brazil
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