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Aria Solutions
Partner Tier : Gold
Partner Type : Value Added Reseller (VAR);Services Partner;Cloud Reseller
About Aria Solutions
Aria Solutions has been partnering with Genesys since 1996, successfully executing complete Genesys contact center solutions that include: strategic consulting, professional services, system support, managed services and products. Aria employs over 50 contact center experts who have a thorough methodology, knowledge and experience to help contact centers promote customer engagements, create exceptional customer experiences, and deliver positive business results.
Many top Fortune 1,000 companies and over 500,000 agents have benefited from Aria’s software and service solutions and, as a result, built new or transformed their existing contact centers into Customer Engagement Centers.
Company Specialization
Aria Solutions specializes in professional services and support for the full-suite of Genesys solutions; as well as developing products and assets for the Genesys platform. They have completed over 1000 Genesys projects to date. Aria’s focus is on delivering productized, repeatable or custom solutions for mid-size and large contact centers; these solutions are configurable, allow for a fast and a lower cost deployment, and serve as a solid foundation that is expandable to their clients’ unique requirements.
From a product perspective, Aria’s specialties include: a business and support analytics application to visualize interaction data; an easy-to-use, multi-channel, web-based softphone for Genesys that integrates with Salesforce, MS CRM, and other IT systems; and WFM integrations between Genesys and various 3rd party Workforce Management solutions. While Aria’s professional services team has many years of experience implementing as well as certifications in most Genesys solutions, their areas of specialization include Genesys Infrastructure and Architecture, SIP, Routing solutions, including their Composer Routing Asset, WFM, Outbound, Reporting and Digital Channels.
Aria Solutions
Suite 600, 110 - 12th Ave SW, Calgary, AB, Canada T2R 0G7
Phone :
(403) 235-0227
Website :
www.ariasolutions.com
Country :
Canada, United States
Certification Code
Certification Name
Count
Genesys Cloud Scripting Certified Specialist
2
GCS-GC-OD
Genesys Cloud Outbound Dialer Certified Specialist
1
GCX-GCD
Genesys Cloud CX: Developer Certification
1
GCX-GCP
Genesys Cloud CX: Professional Certification
1
2011 - SI / VAR of the Year
2016 - G-Force Miami Gold Sponsor
2015 - G-Force Miami Gold Sponsor
2014 - G-Force London Bronze Sponsor
2014 - G-Force New Orleans Gold Sponsor
2013 - G-Force Boca Gold Sponsor
2012 - G-Force Seattle Gold Sponsor
2011 - G-Force Dallas Gold Sponsor
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